1. Introduction

Spatioworld Technologies Private Limited ("Spatioworld", "we", "our", or "us") is committed to protecting your privacy and handling personal data responsibly.

This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit https://spatioworld.com or https://www.spatioworld.com (collectively, the Website), submit information through the Website, or use services and products made available through or linked from the Website, to the extent this Policy applies.

The Website currently describes services including IT Services, GIS Services, GIS Training, and Geocode API solutions, and products including SpatioSafe and SpatioWorld Maps. Spatioworld may introduce additional services or products in the future. This Policy is intended to apply to such offerings where applicable, unless a separate privacy notice is provided.

By using the Website or applicable Services, you acknowledge this Privacy Policy. Where consent is legally required, we will request consent through an appropriate mechanism.

2. About Us

Data Fiduciary / Data Controller, as applicable under law

Spatioworld Technologies Private Limited

VANTAGE CAPITAL 805, SR NO 263/264/A/2

HINJAVADI, Infotech Park (Hinjawadi)

Pune, Haveli, Maharashtra, India, 411057

Email (privacy & legal enquiries): contact@spatioworld.com

Email (product & account support): support@spatioworld.com

Phone: +91 89565 88558

Official Website: https://spatioworld.com

Website alternate domain: https://www.spatioworld.com

3. Information We Collect

Depending on how you interact with the Website and Services, we may collect the following categories of information:

Personal and Contact Information

·       Name

·       Email address

·       Phone number

·       Company or organization name, where provided

·       Information included in your enquiry or message

Account and Service Information

·       Account identifiers and login information where an account is offered

·       Service preferences and settings

·       Subscription, purchase, billing, and transaction-related information where applicable

·       Information you submit or generate while using a Service

Technical and Usage Information

·       IP address

·       Browser and operating system information

·       Device and network information

·       Pages or resources visited

·       Date and time of access

·       Referring website or source

·       Error, diagnostic, security, and server logs

Cookies and Similar Technologies

We may use cookies, browser local storage, session storage, and similar technologies for essential functionality, security, remembering preferences, and other purposes described in our Cookie Policy.

Form and Security Information

When you submit a Website form, we may collect the information entered in the form, your consent or acknowledgement where applicable, and technical/security information associated with the submission. Website forms may use Cloudflare Turnstile to help prevent automated abuse and spam. Turnstile-related processing may involve information being processed by Cloudflare in accordance with its applicable policies.

4. How We Use Your Information

·       Provide, operate, maintain, and improve the Website and Services.

·       Respond to enquiries, requests, applications, and support messages.

·       Create and manage accounts where offered.

·       Provide requested products, services, training, subscriptions, or support.

·       Process purchases, subscriptions, payments, invoices, and related administration where applicable.

·       Maintain website functionality and remember necessary preferences.

·       Protect the Website and Services from fraud, spam, abuse, unauthorized access, and security threats.

·       Communicate important service, security, administrative, or policy updates.

·       Comply with legal, regulatory, tax, accounting, and law-enforcement obligations.

·       Establish, exercise, or defend legal claims and protect our rights and the rights of users or third parties.

5. Legal Basis / Grounds for Processing

Depending on the applicable law and the nature of the interaction, we may process information based on your consent, performance of a contract or steps taken at your request, compliance with legal obligations, legitimate or otherwise permitted business purposes, protection of rights and security, or another lawful basis available under applicable law.

Where consent is the applicable basis, you may withdraw consent subject to legal and operational limitations. Withdrawal does not affect processing already carried out lawfully before withdrawal.

6. Sharing and Disclosure of Information

We do not sell your personal information.

We may disclose information to service providers, contractors, professional advisers, payment providers, hosting and infrastructure providers, security providers, or other parties where reasonably necessary to operate the Website and Services, comply with law, protect rights, or complete a transaction.

Where required or permitted by law, we may disclose information to government authorities, regulators, courts, law-enforcement agencies, or other competent authorities.

Service Providers and Sub-processors

Depending on the Service and functionality in use, providers may include:

·       Contabo — cloud hosting infrastructure used by Spatioworld.

·       Razorpay — payment processing where paid subscriptions or payments are offered.

·       Cloudflare — security and bot-protection services, including Turnstile used on Website forms or account-related flows.

·       Traccar — underlying GPS tracking technology used by certain Spatioworld tracking products, where applicable.

·       Other providers that may be introduced as the Website and Services evolve.

The provider list may change as our Services evolve. Where appropriate, the current or applicable provider information will be reflected in this Policy or the relevant Service documentation.

7. Data Security

We implement reasonable technical and organizational measures intended to protect personal information, including HTTPS/TLS encryption, access controls, password security, firewall protection, monitoring, software updates, and backups, as appropriate to the nature of the information and Service.

No method of electronic transmission, processing, or storage is completely secure. We cannot guarantee absolute security.

Data Storage and Hosting

Information collected through Spatioworld systems may be stored on infrastructure operated by our hosting and technology providers. Current hosting arrangements may include infrastructure located in India. Storage locations and providers may change as our Services evolve, subject to applicable law and appropriate safeguards.

Data Breach

If we become aware of a personal data breach requiring notification under applicable law, we will take the steps required by law, which may include notifying relevant authorities and affected individuals within applicable timelines.

8. Third-Party Services, Links, and Embedded Content

The Website may contain links to or integrations with third-party websites and services, including payment, mapping, security, communication, social, or other providers. Third parties may independently collect information when you interact with their services.

We are not responsible for third-party privacy practices. We encourage you to review the privacy policies of third parties before providing information or using their services.

9. Map Data, Open-Source Software, and Product Technology

Some Spatioworld products and services may use open-source software, open geographic data, third-party map data, routing engines, geocoding engines, tracking platforms, or other third-party technologies. Their own licences and policies may apply.

Examples may include OpenStreetMap data and technologies used by products such as SpatioSafe, SpatioWorld Maps, and geocoding or routing services. The specific technologies used may change over time as our products evolve.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide a Service, to comply with legal or accounting obligations, to resolve disputes, enforce agreements, or protect our rights.

Retention periods may differ depending on the type of data, the Service, the account status, legal requirements, and security or operational needs.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable law and our retention practices.

11. Your Rights and Choices

Subject to applicable law, you may have rights to request access to, correction of, deletion of, or information about processing of your personal data, and to withdraw consent where consent is the applicable basis.

You may also control certain cookies and similar technologies through the cookie consent controls and browser settings described in our Cookie Policy.

To exercise applicable privacy rights or make a request, contact us using the details in Section 15. We may need to verify your identity before fulfilling a request.

12. Children's Privacy

Unless a particular Service expressly states otherwise and complies with applicable law, the Website and Services are not intended for children under 18 years of age.

We do not knowingly collect personal information from children in violation of applicable law. If we become aware of such collection, we will take reasonable steps to address it.

13. Changes to This Privacy Policy

We may update, revise, expand, replace, or otherwise change this Privacy Policy at any time, subject to applicable law, including when we introduce new services or products, change technologies or providers, modify data practices, or respond to legal or regulatory requirements.

The latest version will be published on the Website with an updated Effective Date. Where applicable law requires notice or renewed consent for a material change, we will provide such notice or obtain such consent.

Your continued use of the Website or applicable Services after an updated Policy becomes effective constitutes acknowledgement of the revised Policy to the extent permitted by law.

14. Nominate a Representative

Where applicable law provides a right to nominate another individual to exercise privacy rights on your behalf in specified circumstances, you may contact us using the details below to make such a request. Any nomination will be handled subject to applicable law and reasonable verification requirements.

15. Contact Us

For privacy questions, requests, or legal enquiries, contact:

Spatioworld Technologies Private Limited

VANTAGE CAPITAL 805, SR NO 263/264/A/2

HINJAVADI, Infotech Park (Hinjawadi)

Pune, Haveli, Maharashtra, India, 411057

Email (privacy & legal enquiries): contact@spatioworld.com

Email (product & account support): support@spatioworld.com

Phone: +91 89565 88558

16. Grievance Officer

Where required by applicable law, you may contact our Grievance Officer regarding concerns relating to personal data.

Grievance Officer

Vaibhav Patel

Email: contact@spatioworld.com

We will acknowledge and address grievances within the timelines prescribed by applicable law.